Knowledge base | Picarto.TV

What can we help you with today?

Top Help Articles

  1. How to send a REPORT/FEEDBACK
  2. I don't have a creditcard. What can I do?
  3. I can't edit/delete channel description!
  4. How to configure XSplit Software
  5. How to configure Open Broadcaster Software (OBS)
View all 7

Getting Started

  1. I did not get any activation email, what should i do?
  2. How to send a REPORT/FEEDBACK
  3. How to configure XSplit Software
  4. How to configure Open Broadcaster Software (OBS)

Livestreaming

  1. What Software do I need to stream?
  2. I have problems when watching streams!
  3. Failed to connect to server [OBS Error]
  4. Which webcam should I use for live streams?
  5. What is NSFW mode?
View all 7

Events

  1. What is an Picarto.TV event?
  2. Event Guide – How to use our event system
  3. I have to cancel my event at short notice!
  4. 3 tips to increase your event ticket sales
  5. How much is the fee for an event?
View all 6

Mobile

  1. Do you have an app?
  2. Why can't I see my follows or specific streamers?
  3. I can not watch NSFW streams on the mobile app?

Account

  1. I still have problems activating my account
  2. My avatar did not change!
  3. What about my recordings if I cancel my membership?
  4. How to manage Recordings?
  5. I forgot my password/username!
View all 8

Chat

  1. Mods and bans are deleted in my chat?!
  2. Do I need an account to use the chat?
  3. What is the chat able to do?
  4. List of User roles and rights
  5. Our Chat Commands!
View all 14

Following

  1. What is a Follow?
  2. Why can't I see my follows in the app?
  3. Why don't I get a notification immediately when someone is live?

Subscriptions

  1. What is a subscription?
  2. Why can't I support a specific streamer?
  3. Can I change the price for a subscription?
  4. How can I cancel my subscriptions?
  5. Stripe is not available in my country!
View all 6

Basic & Premium membership

  1. I don't have a creditcard. What can I do?
  2. I want to upgrade from Basic to Premium.
  3. Can I pay for a single month or in advance?
  4. How can I cancel my Basic/Premium membership?
  5. Can I buy a Premium/Basic Membership for someone else?

API

  1. How do I access information about users?
  2. Why can't I access X information?
  3. I'm getting a gateway timeout!
  4. The documentation's authorize button doesn't work properly!
  5. How do I use the chat?
View all 9

Notifications

  1. I don't get any notifications?! [GMAIL]
  2. Can I disable Follower online notification?
  3. Can I disable new follower notification?

Channel

  1. What is the private mode for?
  2. I want to change my channel name more than twice!
  3. I can't edit/delete channel description!
  4. How to use Panels in channel description?
  5. What's customizable in my channel?