Knowledge base | Picarto.TV

How can I cancel my subscriptions?

Your subscription is really helping your artist! But if you want to cancel it, we will make sure to help you with it.

If our subscription is active thanks to PayPal and you have to cancel your subscription there. Here are the steps to do so, depending on your PayPal interface:

Old PayPal interface:

  1. Log in to your PayPal account (https://www.paypal.com/signin/)
  2. Click on "History"
  3. Click on "more Filters"
  4. Scroll down to "Subscriptions and Agreements" and click on Subscriptions.
  5. Click on "Details" from one of the payments.
  6. Click on "Cancel Subscription".

New PayPal interface:

  1. Log in to your PayPal account.
  2. Click Profile near the top of the page.
  3. Select My money.
  4. In the My preapproved payments section, click Update.
  5. Select the merchant whose agreement you want to cancel and click Cancel.
  6. Click Cancel Profile to confirm your request.

If you subscribed via Stripe you can easily cancel it in your Picarto.TV settings at any time. Just visit this page: https://goo.gl/0ps02q

Your subscription for the artist will be canceled at the period of validity.