Does it happen on more than one stream? Here are some reasons that could cause your problem.
First thing to do would be an internet connection test. You can do this on https://fast.com/. If your internet connection is below 2 mbit/sec your streaming issues might be caused by your internet provider.
Your internet connection is just fine? Alright, there are other reasons for problems. Do you have several programms open or many tabs in your browser? A live stream takes takes more of your computer's resources than a recorded video. Therefore you should not overstrain your computer. You can test it by closing all unnecessary programms and open a stream on Picarto.TV.
If you still experience this issue you can do a package trace and send it to us. With that we can find out where the issue lies.
It is very easy and you can do it by taking the following steps:
You can send your data to our support now.